FAQs

1. How can I contact you?

You can contact us by sending an email to radiantauraonlineUSA@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of unique and high-quality products at competitive prices.

3. How long does shipping take?

Shipping times may vary depending on the product and your location. On average, you can expect your order to arrive within 2-4 weeks. Please note that due to the current global situation, there may be some delays beyond our control.

4. Do you offer express shipping?

Yes, we offer express shipping options for select products. During the checkout process, you will be able to choose the shipping method that best suits your needs. Please note that additional fees may apply for express shipping.

5. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

6. Can I track my order?

Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive an email with the tracking details. You can use this information to track the progress of your shipment.

7. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can contact us within 30 days of receiving your item to request a return. Please refer to our refund policy for more information.

Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. For more information on our refund policy, please refer to our refund policy section.